Terms and Conditions of Bravola Boutique Charter

3.1 Private Charter

• Exclusive boat rental with captain designated by the company
• Personalized navigation according to customer preferences and always agreed with the boat captain
• Catering and gastronomic services option
• Flexible duration according to prior agreement

3.2 Guided Tours

• Tours to the Medes Islands and Montgrí Natural Park
• Snorkeling tours in Costa Brava coves
• Sunset Tours
• Tasting experiences

3.3 Special Experiences

• Private events (weddings, birthdays, bachelor/bachelorette parties)
• Corporate team building
• Gastronomic experiences with showcooking
• Other personalized experiences

4.1 Minimum Age

• Passengers under 16 years old must be accompanied by a responsible adult
• Children under 2 years old must be supervised and provided with flotation aids during navigation, these must be provided by responsible adults according to their weight and height. The boat has SOLAS life jackets in case of danger
• The Company reserves the right to deny boarding to minors without adequate supervision

4.2 Health Conditions

• Passengers with mobility problems must inform in advance
• Pregnant women must consult with the Company before booking
• People with heart problems, blood pressure or other serious medical conditions must obtain prior medical authorization
• The Company is not responsible for health complications arising from pre-existing conditions

4.3 Behavioral Restrictions

• Excessive alcohol consumption or drug use is prohibited
• Violent, abusive or discriminatory behavior is prohibited
• Smoking inside the boat is prohibited (only allowed on deck in places deemed optimal by the captain or crew)
• Sexual harassment or any form of harassment is prohibited
• The Company reserves the right to deny or cancel boarding of passengers who do not comply with these rules
• The captain or crew are the ultimate authority on the boat and may establish the rules they deem necessary

5.1 Safety

• Mandatory: All passengers must participate in the safety briefing before departure
• Mandatory: Use of life jacket when indicated by the crew or when conditions require it
• Prohibited: Leaning dangerously over the side or performing acts that endanger safety
• Mandatory: Follow all crew instructions
• Prohibited: Interfering with safety equipment or boat navigation systems

5.2 Onboard Behavior

• Passengers must comply with crew instructions at all times
• Behavior must be respectful towards other passengers and crew
• Behavior that may compromise the safety of others is prohibited
• The Captain may deny boarding or request disembarkation of passengers who do not comply with these rules

5.3 Weather Conditions

• Departures may have their route, duration or itinerary affected by weather conditions without resulting in a refund
• The safety of passengers and crew is the top priority
• The Captain has full authority to modify, shorten or cancel the departure if conditions are deemed unsafe
• In case of cancellation due to weather, an alternative date or refund will be offered as specified in the Cancellation Policy

6.1 Cancellations by Bravola

6.2 Customer Cancellations - Private Charter

6.3 Customer Cancellations - Tours

6.4 Booking Changes

• Date changes are subject to availability
• A maximum of 2 changes per booking is allowed
• Changes more than 7 days in advance: No additional cost
• Changes less than 7 days in advance: Subject to availability and possible additional costs

7.1 Company Liability

The Company is responsible for:

• Maintaining the boat in safe and operational conditions
• Having trained and certified crew
• Providing adequate safety equipment
• Complying with all maritime and safety regulations
• Respecting customer privacy and personal data

7.2 Disclaimer

The Company is NOT responsible for:

7.3 Limitation of Liability

• In no case will the Company's liability exceed the total amount paid for the service
• The Company will not be responsible for indirect, incidental or consequential damages

9.1 Image Authorization

• The Company may take photographs or videos during services for promotional purposes
• By making a reservation, the customer authorizes the use of images in which they appear for promotion on social networks, website and marketing materials
• If you do not wish to appear in promotional photographs, you must notify in writing before the service

9.2 Copyright

• All photographs and videos taken by the Company are property of the Company
• The customer may take their own photographs and videos for personal use, but not for commercial purposes

10.1 Insurance Coverage

• The boat is insured in accordance with Spanish maritime legislation
• The policy covers shipowner's civil liability
• Does not cover passengers' personal items

10.2 Travel Insurance Recommendation

• It is strongly recommended that passengers purchase travel insurance that includes accident coverage, cancellation and medical evacuation

11.1 Regulatory Compliance

• Bràvola complies with all Spanish maritime regulations
• The boat is registered in the Spanish Maritime Registry
• The crew has all required certifications

11.2 Safety Regulations

• SOLAS (Safety of Life at Sea) maritime safety protocols are complied with
• Regular safety inspections are carried out
• Updated and certified safety equipment is maintained

12.1 Claims

• To file a claim, contact: hola@bravola.es
• Include booking details, service date and problem description
• The Company will respond within 15 business days

12.2 Mediation

• In case of disagreement, the parties agree to resolve the conflict through mediation
• If mediation is unsuccessful, the conflict will be submitted to the competent courts of Girona, Spain

12.3 Applicable Law

• These Terms and Conditions are governed by Spanish law
• Any litigation will be resolved by the competent courts of Girona, Spain

13.1 Validity of Clauses

• If any clause of these Terms and Conditions is declared invalid, the other clauses will remain in force

13.2 Contractual Relationship

• The relationship between the Customer and the Company is contractual
• The Customer is not an employee, agent or representative of the Company

13.3 Contact

For any questions, clarifications or complaints about these Terms and Conditions: